Refund Policy

We want every client to feel safe paying for a project. This policy explains when refunds are available.

1. Before work starts

If you cancel before we start working on your project, you receive a full refund.

2. After work starts

If you cancel after work has started, we refund the value of the work not yet completed, based on the milestones in your quote.

3. If we cannot deliver

If we are unable to deliver the agreed scope, you receive a full refund for the undelivered part.

4. After delivery

Once the project has been delivered and accepted, payments are not refundable. Bugs within the agreed scope are fixed free of charge for 30 days after delivery.

5. How refunds are paid

• PayPal / card: refunded to the original PayPal account or card.
• Cryptocurrency: refunded in the same coin and network to a wallet address you provide. Network fees are deducted, and the amount is calculated in USD at the time of the refund.

Refunds are processed within 7 business days of approval.

6. How to request a refund

Email admin@raccoondeveloper.com, send a message from your private request page, or use the Contact page, including your request code (for example RQ00012).